Aisling Book’s Store Policies

Pament Methods Available

All major credit cards payments must be made through PayPal, this will change in the future.  Pay Pal is accepted.  Money orders or cashier checks are accepted, however shipment will be delayed until payment is received and verified.   Sorry, but we will only accept personal check payments that are made through PayPal.  To guarantee same or next day shipment, please make your payment by PayPal.  Returns are accepted within 10 days of receipt of the book.

Refunds & Returns

Refunds will be credited to your account upon return receipt of the book. Only in cases of seller error will postage be refunded. If seller error occurs, return postage will also be credited.  If any item is returned because of buyer remorse a 15% restocking fee will be subtracted from the refund amount.Aisling Books strives to offer customers quality used and new books at a low price. Customer service is a priority. We understand that adding "that special book" to your collection is a personal experience. Every item is carefully inspected and described as clearly as possible.  

Shipping

Aisling Books, in most instances, will ship same or next day, Monday through Saturday.  Beginning the first weekend of November shipments will also be made on Sundays.  For the Christmas Holiday Season, books ordered standard/media mail after the Thanksgiving Holiday will not be guaranteed for Christmas delivery. Also please remember to add an additional day for arrival on days when the post office is closed for federal holidays. Standard shipping is media mail and includes tracking for each package. Delivery time is estimated 4 to 12 days in most instances, but media mail can take up to 21 days, and in rare instances up to 35 days.

For all orders over $50, shipping and handling is free!

If you live in Alaska, Hawaii, or Puerto Rico, please try to make sure that if you want a book sooner than a few weeks, please choose priority mail. Standard mail travels overland via truck and takes a long time to get over land and then the ocean between us.  

We at Aisling books support our military and are the proud parents of a Marine.  APO/FPO orders are welcome.  However, please be aware that we are not able to send all items to all military addresses, due to the restrictions of the Host Country.   

The shipping & handling charge for standard book delivery is by pound.  We charge the exact postage amount per pound, plus $.25 for handling.  For instance a one pound package will cost $2.48.  Please see the chart below for Media Mail shipping rates up to 10 pounds.  ***Due to the Postal rate increase of 05/12/2008, all shipping prices have been raised by $.10.  This is still the exact shipping rate plus $.25 for handling.***

Media Mail:

Up to 1 pound:             $2.48

From 1 to 2 pounds:       $2.82

From 2 to 3 pounds:       $3.16

From 3 to 4 pounds:       $3.50

From 4 to 5 pounds:       $3.84

From 5 to 6 pounds:       $4.18

From 6 to 7 pounds:       $4.52

From 7 to 8 pounds:       $4.86

From 8 to 9 pounds:       $5.20

From 9 to 10 pounds:      $5.54

**Due to US Postal Regulations, toys and games (excluding video games) are not availabe for Media Mail Shipping Rates.  These items will be shipped by USPS Parcel Post for Standard Shipping**

Parcel Post rates are as follows:

From 1 to 2 pounds:              $4.98

From 2 to 3 pounds:             $7.10

From 3 to 4 pounds:             $8.55

From 4 to 5 pounds:             $9.81

From 5 to 6 pounds:             $11.01

From 6 to 7 pounds:             $12.15

From 7 to 8 pounds:             $13.24

From 8 to 9 pounds:            $14.28

From 9 to 10 pounds:           $15.29

From 10 pounds:                  $16.26

What is Expedited Shipping?

Expedited shipping is shipped priority mail (2-3 days, not guaranteed). If the item is 1 lb or less and fits in a flat rate envelope the basic charge is $4.90.  For larger orders over 1 lb. and multiple items, the charge is $11.00. The new priority flat rate is shirtbox and shoebox sizes. 4 hardcovers maximum and 10 paperbacks maximum fit in these boxes.

Express shipping is available (1-2 business days, guaranteed). $18.00 flat rate for small items - 1 lb. limit. For larger items and items over 1 lb. $20.50 for the first item, $7.00 for each additional item.

International Shipping

**Please note at this time, due to new Post Office rates and regulations for international shipping, we are temporarily discontinuing this option.  This is not a permanent change; as soon as our staff has reviewed all of the new material the international shipping option will once again become available.  We anticipate this taking about two months, and apologize for the inconvienence.  

Packaging

Each book is securely wrapped in new (never used!) materials and placed in either a bubble mailer or cardboard box. The online postage system, Endicia, is used for processing postage. An email notification of the shipment is sent to each customer, which includes the tracking number and a USPS link to track your package. Reminder: Please remember to double check all of your ordering information, including your email address provided to make sure it is correct so you will be able to receive your shipping confirmation and tracking number, and receive your order without delay.

The website has been changed so you can order without registering. If you do decide to register and have an account, please write down your log-in information somewhere safe so you do not forget your log-in and purchase information. Otherwise, your order will not be accepted when you repeat order. If you are having problems ordering, it may be that you have entered a different email or credit card other than the one used at original account set up. If you have information that is different and has changed, please remember to update your account first before ordering again. Thank you for ordering from Aisling Books!